Privacy Policy

1. Information We Collect

We collect information necessary to provide our services, communicate with you, and comply with legal obligations. Types of information include:

• Contact information: name, mailing address, email address, phone number.
• Transaction details: item descriptions, appraisal results, offers, payment and shipping information.
• Payment information: payment instrument data processed by our payment providers (we do not store full card data on our servers).
• Technical data: IP address, device type, browser, operating system, and access times.
• Communications: any correspondence you send to us (email, chat, phone notes).

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• To process appraisals, offers, shipments, and payments.
• To verify identities and prevent fraud.
• To communicate with you about your transaction, account, or support requests.
• To maintain, improve, and secure our website and services.
• To comply with legal, tax, and regulatory obligations.

3. Sharing & Disclosure

We do not sell your personal information. We may share data in limited circumstances:

• Service providers: shipping carriers, payment processors, and IT providers who assist in delivering our services.
• Legal requests: to comply with court orders, subpoenas, or legal obligations.
• Business transfers: in the event of a merger, sale, or acquisition, information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal data. These measures include access controls, encryption in transit, and secure storage practices. While we strive to protect your data, no transmission over the internet is entirely risk-free.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, analyze usage patterns, and improve the user experience. You can control cookie preferences via your browser settings; however, disabling certain cookies may affect functionality.

6. Your Rights

Depending on your jurisdiction, you may have rights including:

• The right to access, correct, or delete your personal information.
• The right to object to or restrict processing in certain circumstances.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details in the Contact Us section below.

7. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” Continued use of our services after changes indicates acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

We will respond to privacy requests in accordance with applicable law.